🧾 We understand how frustrating it can be when your payment doesn’t go through—especially when you’re excited to receive your order within hours. Let’s walk you through why this might happen and what you can safely do next 😌

⚠️ Why Might My Payment Fail?

There are several common reasons a payment may fail or time out:

• 🕒 UPI timeouts: UPI apps often take too long to respond, causing sessions to expire

• 📶 Connectivity issues: Weak or unstable internet can disrupt payment flow

• 💳 Card errors: Incorrect card details, expired cards, or failed 3D secure OTPs

• 🏦 Bank server issues: Delays from your bank or Razorpay's server during peak times

• 🔁 Double-clicking or refreshing the checkout page mid-transaction

🔄 What Happens When a Payment Fails?

• Your order is not confirmed unless you see an on-screen success message

• You will not be charged in most cases

• If an amount is debited, it is typically auto-refunded by your bank or Razorpay within a few hours to 7 working days

• Go Science does not receive any funds unless the payment is successful and confirmed via Razorpay

✅ What Should I Do Now?

1. Check your UPI/bank/card app to confirm whether a deduction occurred

2. If deducted, wait a short while—most refunds auto-reverse to your source account

3. Retry using the same or a different method (UPI, card, or net banking)

4. If in doubt, take a screenshot of the transaction and check your email or SMS for any receipt

📞 What If I Still Need Help?

Since all payments are processed by Razorpay, they are best equipped to resolve any transactional errors. We can:

• Provide your Go Science order attempt ID

• Share any available status from our side

• Help you follow up with Razorpay—but we cannot access or modify banking transactions directly

If Razorpay requires additional information (e.g. bank passbook, transaction ID, screenshots), please reach out to their support portal or email.

💡 Helpful Checkout Tips for Next Time

• Ensure a stable internet connection before checkout

• Avoid using the back button or refreshing the page mid-payment

• Keep your UPI app or banking app active and ready

• If a payment attempt fails once, wait 2–5 minutes before retrying

• For best results, avoid switching browsers or devices mid-checkout

🤝 From the Go Science Support Team

We rely on Razorpay and your bank for all payment handling, but we’re here to support you in any way we can—from helping with order status to assisting in your follow-up. Every order matters to us, and so does your peace of mind.

Thanks for shopping with Go Science—where smooth learning begins with secure shopping.
If you need further assistance, please don’t hesitate to reach out to our customer care team.