What if the payment was deducted but the order wasn’t placed?
We know how unsettling it can be when a payment goes through, but you don’t see an order confirmation right away. Don’t worry—we’ve got your back.
What May Have Happened
Sometimes, payments go through but the order doesn’t get created due to:
Session timeout
Poor internet during payment
System sync delay between Go Science and Razorpay
Resolution Path
If your amount was debited but no order confirmation was received, Razorpay will typically reverse the transaction within 5–7 working days.
You can also:
Track your Razorpay transaction ID
Contact Razorpay support with your reference number for status updates
We’re always aligning with best practices for secure transactions.Rest assured, we’re here to support you with clear communication at every step.
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